D&D Technologies Policies

D&D Technologies Inc. Privacy Policy

At D&D, we respect our customers' privacy. We have a long-standing policy of protecting the privacy of our customers in all of our business operations.1

We've adopted the Canadian Standards Association (CSA) Model Code as the basis for our own D&D Privacy Code. It sets out the principles that govern the collection, use and disclosure of our customers' personal information.2

The CSA Model Code also forms the basis for the federal government's privacy legislation, the "Personal Information Protection and Electronic Documents Act", which came into effect on January 1, 2001. We've updated our D&D Privacy Code to ensure that we are in full compliance with this legislation. The result is that we've strengthened our commitment to protect our customers' personal information.

We've created this document to inform you about our privacy practices. We want you to understand the purposes for which we collect personal information about our customers. And we want to be sure that we have your consent to continue to collect, use and disclose your personal information for those purposes.

The following is a brief summary of our privacy practices.

Why we collect personal information

If you are a D&D customer, D&D has some basic information about you. We understand that some of this information is private, which is why we collect personal information only for the following purposes:

To establish and maintain a responsible commercial relationship with you and to provide ongoing service. For example, when you apply for service, we collect information that allows us to confirm your identity so that we can accurately bill and collect for the products and services that you receive from us.
To understand your needs and preferences. We maintain a record of the products and services you receive from us, and we may ask for additional information so that we can serve you better.
To develop, enhance, market or provide products and services. For example, we look at how our customers use our products and services, so that we can understand how to improve them. From time to time, we may review and analyze your use of our products and services to help us provide better product recommendations and special offers that we think will interest you.
To manage and develop our business and operations. For example, we analyze customer usage of our networks and facilities to help us manage them efficiently and plan for future growth.
To meet legal and regulatory requirements. For example, we may collect information in response to a court order.

When do we disclose personal information?

There is a variety of circumstances where we may need to disclose some personal information about our customers. Here are some examples:

We may disclose a customer's personal information to a person who, in the reasonable judgment of D&D, is seeking the information as an agent of the customer. For example, we may provide information about a customer's account to the customer's legal representative if we are satisfied that that individual is requesting the information on behalf of the customer.
We may disclose a customer's personal information to:
another telecommunications company for the efficient and cost-effective provision of telecommunications services;
a company involved in supplying the customer with communications or communications directory related services;
a company or individual employed by D&D to perform functions on its behalf, such as research or data processing; or
an agent used by D&D to evaluate the customer's credit worthiness or to collect the customer's account.
We may disclose a customer's personal information to a credit reporting agency.
We may disclose a customer's personal information to a public authority or agent of a public authority, if in the reasonable judgment of D&D, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information.
In conjunction with special offers or programs, we may disclose customers' personal information to our program partners, or to third-party agents responsible for administering such offers or programs. Any such disclosure is made on a confidential basis with the customer's express consent.

Any such disclosure of a customer's personal information outside of D&D is made on a confidential basis with the information to be used only for the purpose for which it was disclosed.

How do we protect your personal information?

In order to protect your personal information and your right to privacy, D&D:

will not collect, use or disclose your personal information for any purpose other than those identified above, except with your consent;
will protect your personal information with appropriate security safeguards;
will protect the confidentiality of your personal information when dealing with other companies;
will protect the confidentiality of your personal information when dealing with other companies;
will honour any request you may make for access to your personal information.

What are your choices?

We would like to have your consent to continue to collect, use and disclose your personal information for the purposes identified above. However, you do have choices and can refuse or withdraw your consent as follows:

You may have your name removed from our telephone, mail or e-mail marketing lists. We use these lists to inform you of relevant products, services and special offers that may be of benefit to you.
You may refuse to provide personal information to us. You may also withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, in either case, this may limit our ability to serve you.

If you have any questions or concerns about our privacy practices, please call us at 780-918-6616. Otherwise, we will assume that we have your consent to continue to collect, use and disclose your personal information for the purposes identified above.

1 In this document, the words "we" or "D&D" refer to D&D Technologies Inc. and its subsidiary companies, as they may exist from time to time. The words "we" and "D&D" do not include independent dealers and distributors of D&D products and services.

2 The D&D Privacy Code does not limit the collection, use or disclosure by D&D of information that is publicly available. This includes: (a) a customer's name, address, telephone number, and e-mail address, when listed in a directory or available through directory assistance; and (b) other information about the customer that is publicly available and is specified by regulation pursuant to the "Personal Information Protection and Electronic Documents Act".

The D&D Privacy Code and the privacy practices described in this site are subject to the provisions of all applicable legislation and regulations.